Refund Policy
Last updated: August 12, 2026
1. Order Verification
Because several of our supported payment methods (Venmo, Zelle, PayPal Friends & Family, Square invoicing, and cryptocurrency) are verified manually or semi-automatically, please allow time for us to confirm your payment before it is marked as paid.
2. Cancellations
Orders may be canceled for a full refund any time before payment has been confirmed. Once payment is confirmed and an order enters fulfillment, cancellations are handled on a case-by-case basis — contact us as soon as possible.
3. Damaged or Incorrect Items
If your order arrives damaged or incorrect, email us within 7 days of delivery with your order number and photos of the issue. We will replace the item or issue a refund at our discretion.
4. Non-Refundable Circumstances
Because our products are compounds intended strictly for laboratory research, we cannot accept returns of opened or used items, and cannot offer refunds for products that have left our custody without evidence of damage or fulfillment error.
5. How Refunds Are Issued
Approved refunds are returned via the original payment method whenever the method supports refunds (e.g. Square, crypto gateway). For methods that don't support direct refunds (e.g. Venmo/Zelle Friends & Family), we will coordinate a manual refund with you directly.
6. Contact
To start a refund request, email ascendpepslabs@gmail.com with your order number.